Privacy Policy

Privacy Policy

We appreciate your trust and aim to protect your personal information as website visitor or customer, at all times. By using the website, you are accepting the practices described in this Privacy Policy.

What information do we collect?

We collect information from you when you submit an enquiry directly to us through our website, or through third party websites where we advertise properties or other services.

To enable us to process your requests we have to ask you for personal and private information. This may include your name, e-mail address, mailing address, passport number, Portuguese fiscal number, phone number, mobile number, proof of residence and proof of occupation and any other details we may need to help meet your specific requirements or comply with current legislation.

By using our services, you authorise us to collect, store, retain and use any and all information that you provide us with, in accordance with this Privacy Policy. Your details will be retained on our database for future use. If you do not wish us to retain these details, please write to us or complete and send a contact form on this website.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the website or service provider systems to recognise your browser and capture and remember certain information. We use cookies to help us remember that you visited our website(s), understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future.

Do we disclose any information to outside parties?

If you send as an enquiry, then the relevant details may be forwarded to property owners (sellers) or partners (other real estate agencies). The information may also be provided to public authorities such as IMPIC (Instituto dos Mercados Públicos, do Imobiliário e da Construção) if required by them, or as required by law. We will not, however, forward any of your details to any other person or company other than those already mentioned without your prior written consent. If you contact us re properties which are for sale through our company, you automatically accept these conditions.

What do we use your information for?

The information you provide may be used in a number of ways, for example:
  •  to personalize your experience (your information helps us to better respond to your individual needs) 
  • to improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) 
  • to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • for statistical purposes when we evaluate our range of services;
  • to personalise repeat visits to our websites;
  • to tell you about other properties and services we think may be of interest to you;
  • to manage customer service queries;
  • to help us to provide details or information you may have requested; and to send periodic emails (the email address you provide may be used to send you information, respond to enquiries, and/or other requests or questions. Please note that at any time you would like to unsubscribe from our mailing list, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Does this policy apply to linked websites?

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nevertheless, we seek to protect the integrity of our site and welcome any feedback about these websites.

Will I be informed about changes to your Privacy Policy?

If we decide to change our privacy policy, we will post those changes on this page.